F.A.Q

Go to My Orders in your Royale Impero account to track your order.

In case you missed the delivery, the logistic partner will try to deliver the product on the next business day and you will receive a call prior from our delivery team to schedule your delivery.

In case you missed the delivery, the logistic partner will try to deliver the product on the next business day and you will receive a call prior from our delivery team to schedule your delivery.We try our best to deliver your order on time. In the rare case, it happens that the order has been delayed. For that, our support team will be in touch with you through emails. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

To check the current status of your product, login to Royale Impero Account and go to My Orders to see the current delivery status of your products.

All orders ship in 1-3 business days.

Occasionally, carriers will prematurely mark a package as delivered and it will show up a few days later. If it has not shown up within a day or two of delivery confirmation, please contact us, so we may sort it out with the carrier.

Send a mail to _____@royaleimpero.com for that order and easily change your delivery address with the help of our support team.Within 24 hours of placing of order.

If you're not able to check your order status or tracking, kindly sent a mail or contact our support team.

• - Visa, Mastercard and American Express Credit Cards. Debit card with major banks.

• - Credit Card EMIs (Kotak, SBI, Axis, ICICI, HDFC, Citibank)

• - Wallets (Amazon Pay, UPI etc.)

EMI Facility is available for all Axis, HDFC, HSBC, ICICI, IndusInd, Kotak, and standard chartered cardholders. The current EMI facility is available for 3, 6, 9, 12 month installments.
We also provide No-Cost EMI option which is provided uniformly on minimum order or cart value of Rs.10,000 and is available for 3 months tenure only.

Royale Impero, never requests customers to share any of your personal details over email or phone.

Yes, it is completely safe to use credit card, debit card or net banking while shopping with Royale Impero.

In case of online transactions:

• - For Credit Cards, we suggest you to keep your card which has the details of cardholder name, number, CVV and expiry date. Apart from this you also need to have your 3D secure password / OAC.

• - For Debit Cards, we suggest you to keep your card which has the details of cardholder name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization. So, in that case keep your OAC or IPIN handy as well.

• - For net banking, you need to keep your account number as well as your IPIN handy.

Yes, we do offer cash on delivery/card on delivery as payment options.

Yes, the billing name or shipping name in an invoice can be changed by Sending a mail to support team.

Click on the signup link, present at the top right corner of our Royale Impero. This will show a pop-up menu where you can register from either of the following ways to get on board.

• - Manual form filling: You can manually fill up the form to register yourself by filling the general details.

Your Royale Impero account is now ready.

First off all, apologies if that happens. If you notice that you are facing issues with your product, please feel free to raise a return request.

No, you do not. Please note that our items are not pre-shrunk.

Following these care instructions will help your Royale impero items continue looking great after many washes.

• - Machine Wash on cold setting

• - Wash with similar items

• - No bleach

• - Lay flat to dry or tumble dry on low temperature in dryer. Please note, shrinking may occur if being dried in the dryer. You may hang dry as well, however, in doing so this could result in your garment stretching.

To avoid shrinkage, please lay flat to dry. If you can't air dry clothes, use a low heat setting on the dryer and remove the clothes while slightly damp and allow them to finish air drying. Excessive heat is hard on fabrics.

• - Wash in cold water, with similar items. Rule of thumb: the warmer the water, the quicker the fading

• - Wash lights, darks and whites separately

• - Wash clothes inside out

• - Use cool water and do not hang the items while wet. Lay flat to dry. If you can't air dry clothes, use lower heat settings on the dryer and remove the clothes while slightly damp and allow them to finish air drying.

• - Avoid hanging after drying, instead fold them and store in drawers or on shelves to help maintain their shape.

We know mistakes happen. We use an automated fulfilment process, which allows us to pack and ship orders extremely quickly. Unfortunately, this does limit us on the amount of time we have to make edits to order. We are SUPER limited on making order changes, however, if you need to make changes to your order after it's been placed, please contact us as soon as possible.
Keep in mind once your order ships, we're unable to make changes. Check out our Return and Exchange Policy for more info, or reach out with questions.

If you see a charge on your credit card for a canceled order, it is likely to be only a pre-authorization and not a payment. This will be automatically canceled by your payment provider.
If you paid by PayPal, then the canceled order should have automatically generated a refund back to your account.
If you have any additional questions or concerns, please contact us directly.

From our site or App, under Checkout there will be a section labeled "Show Order Summary".
You'll want to expand that (if you're on a mobile device) and enter the promo code you have under Discount Code.

Contact us directly at _____@royaleimpero.com with the promo code you forgot to apply and we'll get you taken care of.

Send over a screenshot of the promo code to our customer service team via chat or email at ______@royaleimpero.com.

• - Promo codes cannot be used on sale and clearance items.

• - Promos are limited to one per order.

We appreciate your interest in our brand. We believe that looking good and being comfortable can go hand in hand. If you think so too and are excited to share please follow the link — _______________.